WE OFFER EU DELIVERY TO THE FOLLOWING COUNTRIES:

€5 DELIVERY to Belgium, Denmark, Finland, France, Germany, Ireland, Netherlands, Spain and Sweden in around 7-10 working days. Express delivery also available.

€10 DELIVERY to Italy and Portugal in around 7-10 working days. Express delivery also available.

€15 DELIVERY To Austria, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Poland and Slovenia in around 10-14 working days.

€20 DELIVERY To Greece and Slovakia in around 10-14 working days.

Prices on our EU store include EU VAT and duties - there are no additional fees to pay.

Please only use ISO standard characters in your address, as while our site supports Cyrillic characters, many carriers don't, which may cause addressing issues.

Delivery costs to remote/island locations may cost more.

You need to order by 3:30pm for express delivery (Monday to Friday);We don't dispatch or deliver over the weekend or on bank holidays (see dates below) *

We will send you an e-mail to confirm that we have received your order, and a second once we've dispatched it, which will contain details of the courier we've used and your tracking number.

* We're not shipping on the following UK bank holidays in 2024: 1st+2nd  Jan, 29th Mar, 1st Apr, 6th+27th May, 26th Aug, 25th+26th Dec

Please note, we are unable to deliver to a PO Box or BFPO address. Please supply a physical street address.

While we do everything in our power to dispatch your order for delivery within the time frames quoted above - sometimes things happen;- road works, bad weather, systems failures, traffic accidents etc, which mean that in exceptional circumstances, delays can occur for reasons outwith our control, and therefore delivery times cannot be guaranteed. Please note that neither us or the carrier have any control over the time it takes a parcel to clear customs in your country.

The information on this page relates to product prices only. Delivery costs and gift vouchers don't count towards your purchase total.

We offer a EXPRESS delivery service to selected EU countries. 

You'll be offered it as an option during the checkout process if it's available for your country. The expected delivery date will be displayed during the checkout process, taking into account the time of day you placed your order, and the day of the week. 

Orders are dispatched daily at 3:30pm on Monday to Friday only. Orders placed after 3:30pm on Friday, and over the weekend will be dispatched on Monday (excluding bank holidays).

When you place an order, we'll send you an email to confirm all the details; the products you've purchased and the sizes, together with the delivery address etc.

Then, once we process and dispatch your order, we'll send you a second email which will contain information about the carrier we've used, and the tracking number.

The link on the email will take you to the couriers website, so you can check the latest status, and estimated delivery date of your shipment. 

We recommend that you check this information on the couriers site on the morning of the expected delivery date, in case there are any unexpected delays.

We offer standard and express delivery services to most EU countries.

During the checkout process, we'll display an estimated (not guaranteed) arrival date, to give you an idea of the expected delivery time.

The products we sell are designed by us to fit tall slim and athletic builds, and so aren't the same as the sizes you'd find in a big and tall store. Our sizes are the same as regular high street sizes, but longer !

You'll find general advice on how our products are sized here :

Size Guides

On each product page, we publish detailed sizing, including measurements, so you can compare them with something you already own that fits.

We also supply detailed measurements for the models we use, so you can compare them to your own measurements for guidance. 

And because we're tall guys too, and understand the struggle, you can always contact us if you need to know more. 

We offer a 30 day returns window for all purchases.

At Christmas, we extend our returns window so that orders placed after 1st November for gifts can be returned for an exchange or refund before the end of January.

We offer all our customers 30 days from the day of delivery to make a return.

For customers purchasing from these EU countries, we offer a fixed price returns service for €5. Local VAT rates may apply.

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.

It takes an average of 2 weeks for EU returns to reach us.

Please read this page fully - it contains return instructions and answers to many common questions you may have.

Exchanges - If you wish to exchange goods (for instance swapping for a different waist size) please note the details on the returns portal – including details of the new size/colour etc. You can also exchange it for a different product – just let us know when you complete your return (please use the product code to identify the product) You can include a written note in the parcel if you need to provide further information. If you're exchanging for an item that's more expensive, we'll email you with details on how to pay the difference in price. If it's cheaper, we'll refund the difference. If you're exchanging a suit, you only need to return the part you want to exchange, e.g. the trousers, and not the whole suit.

If you require any advice with sizes, or the way products fit - it’s probably best to give us a call, as the more we know about you, the more we can help.

There is no re-delivery charge for exchanges. We'll deliver an exchange to the same address as your original order unless you tell us otherwise. 

If your return is urgent, we'd recommend placing a new order, then returning your original for a refund, as this will be faster. 

Refunds - If the goods are unwanted, we’ll refund the cost of the items, but not the delivery costs. Goods purchased as a set, e.g. 2 and 3 piece suits, can only be refunded when returned as a complete set as purchased. Your refund will be credited to the credit/debit card or PayPal account you originally used. If we can’t refund you (for example PayPal impose time limits for refunds) we'll issue you a gift voucher instead. Orders paid by gift voucher will be refunded back to the original voucher code. Once we receive your return, you can normally expect the refund within 3-5 working days, but please allow up to 14 days at busy times such as after Christmas. We will send you an email to confirm that we have completed your refund. Please note that duties, where charged, are paid on your behalf when the goods are imported into the EU and are therefore not refundable.  

The item you return must be:

• suitably boxed or bagged to protect your return in transit
• don't stick returns labels onto shoe boxes, or we won't be able to accept them. 
• unworn and unwashed, and complete with all original tags/labels/shoe boxes etc (don't worry if a bag is ripped)
• in a condition fit for immediate re-sale

If any returned goods do not meet these standards, unfortunately we cannot accept them. We can't accept returns for unwanted items after the relevant returns period above.

Our mailing bags are designed to be re-used. Open along the tear strip and you can re-use them to make a return.

Our returns service is fully tracked for your peace of mind. You'll need access to a printer to use this service.

CLICK HERE TO START YOUR RETURN
(link takes you to our returns page on the Rebound Returns website)

Follow the simple on-screen instructions: enter your original order number and post/zip code to get started. 

You can return several items in one bag/box. It's also possible to return more than one order at the same time, but you'll need to contact us first to arrange this.

We allow one return per order using this service.  Please don't print more than one copy of your label or your Post Office will refuse it. If you need to return several items, please use a single larger suitable sized bag/box.

Drop your return off at your local post office. You MUST obtain a proof of posting.

When you create your return label, the Rebound Returns website will show you where your closest drop off point is located.

Your return will usually take around 5-7 days to reach your in-country consolidation point when you'll be notified. It will then be combined with returns from other retailers and shipped back to the UK, where it will be returned to us. This takes an average of 2 weeks depending on where they are being sent from. 

This service is low cost, but can take several weeks to arrive. You're welcome to use your own alternative service If you'd prefer.

If you're in a hurry, it will be quicker to place a new order, and return the original order for a refund.

If you're using your own shipping method for the return, please complete the returns form and send your return to:

2tall.com Customer Returns
Wellington Circle
Aberdeen
AB12 3JG
UK

If you are required to complete a customs declaration for your parcel, please ensure you select the option for mail order returns/repair (as appropriate) and NOT sale/merchandise etc, as otherwise we will be charged fees for importing the goods, which will be deducted from any refund. You may be required to supply evidence of the original purchase, such as the tracking number/invoice. 

Got a problem with a product ? Very occasionally you may have a problem with something you've purchased from us. If you do, don't worry, please get in touch before you start to make a return and we'll take care of it.

If you've returned an item using the rebound international returns portal, your return will usually take around 5-7 days to reach your in-country consolidation point when you'll be notified.

It will then be combined with returns from other retailers and shipped back to the UK, where it will be returned to us. This can take up to 2 weeks depending on where they are coming from, but may take longer at busy times such as Christmas.

We aim to process your return within 2-3 working days of us receiving it, but can take longer after busy periods such as Christmas or black Friday, so please allow up to 14 days to hear from us. We will send you an email once we've processed your return, which will either confirm that we've shipped an exchange to you (along with the new tracking details) or notify you that we've processed a refund.

You're currently on our EU store and will only see delivery options to these EU countries:

Our UK Store offers shipping options to the UK and displays prices in £ GBP.

Our US Store offers shipping options to the USA and displays prices in $ USD.

Our Rest of World Store delivers to the following countries:

On a desktop, click the flag on the top right of the screen to change to a different store. On a phone, the option is at the bottom of the main menu.

Please note that switching stores will remove the contents of your basket.

When you place an order on our site, our checkout connects with your bank, to request the value of your order in real time.

Your bank may validate the transaction in a number of ways; it generally happens behind the scenes, and you'll not notice anything, or they might display a window and ask you to input a code number which they'll text you, or use their app to generate (exactly how it happens depends on your bank)

This window is generated into our checkout by your bank - we can't see this window, don't know what details they will ask you, and can't see your response, we'll just get an approved or declined message.

Our site has supported these latest global security standards (called 3DSv2) since late 2020 when they became mandatory across Europe. However, some countries lag way behind these standards, and so by default just decline any transaction from another country.

If this happens to you, we'd recommend calling them to advise you're trying to place an online order with a UK store, and they should then be able to approve it for you. Please note that we can't recover a transaction once it's been declined, so you'll need to place your order again after you've spoken to them. Your items will remain in your basket until they are successfully checked-out.