OUR PRICES INCLUDE EU VAT AND DUTIES. THERE ARE NO EXTRA FEES TO PAY

WE OFFER EU DELIVERY TO THE FOLLOWING COUNTRIES:

€5 DELIVERY: Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain (mainland) and Sweden in around 7-10 working days. Express delivery also available.

€15 DELIVERY: Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Poland, Slovakia, Slovenia and Spain (non-mainland) in around 10-14 working days.

Remote/island locations may cost more.

Please only use ISO standard characters in your address, as while our site supports Cyrillic characters, many carriers don't, which may cause addressing issues.

You need to order by 3:00pm for express delivery (Monday to Friday);We don't dispatch or deliver over the weekend or on bank holidays (see dates below) *

We will send you an e-mail to confirm that we have received your order, and a second once we've dispatched it, which will contain details of the courier we've used and your tracking number.

* We're not shipping on the following UK bank holidays in 2024: 1st+2nd  Jan, 29th Mar, 1st Apr, 6th+27th May, 26th Aug, 25th+26th Dec

Please note, we are unable to deliver to a PO Box or BFPO address. Please supply a physical street address.

While we do everything in our power to dispatch your order for delivery within the time frames quoted above - sometimes things happen;- road works, bad weather, systems failures, traffic accidents etc, which mean that in exceptional circumstances, delays can occur for reasons outwith our control, and therefore delivery times cannot be guaranteed. Please note that neither us or the carrier have any control over the time it takes a parcel to clear customs in your country.

The information on this page relates to product prices only. Delivery costs and gift vouchers don't count towards your purchase total.

We offer a EXPRESS delivery service to selected EU countries. 

You'll be offered it as an option during the checkout process if it's available for your country/postcode. The expected delivery date will be displayed during the checkout process, taking into account the time of day you placed your order, and the day of the week. 

Orders are dispatched daily at 3:00pm on Monday to Friday only. Orders placed after 3:00pm on Friday, and over the weekend will be dispatched on Monday (excluding bank holidays).

When you place an order, we'll send you an email to confirm all the details; the products you've purchased and the sizes, together with the delivery address etc.

Then, once we process and dispatch your order, we'll send you a second email which will contain information about the carrier we've used, and the tracking number.

The link on the email will take you to the couriers website, so you can check the latest status, and estimated delivery date of your shipment. 

We recommend that you check this information on the couriers site on the morning of the expected delivery date, in case there are any unexpected delays.

We will always try to get your order to you in the most efficient and sustainable way possible. However, on occasions, there's a possibility that your order may come in MORE THAN ONE SHIPMENT as your order may be dispatched from more than one warehouse or there may be size/import restrictions on parcels.

Please check the email we've sent you when we dispatched your order - you'll have more than one email with different products, and tracking numbers if we've done this. They'll normally be dispatched by us on the same day, but it's possible they may not arrive at the same time.

If you've received all deliveries from your order, are. are still missing an item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

Your order number
The name of the item you did not receive

ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

You can enter an alternative address as your delivery address during the checkout process. 

You can manage your addresses, and save default billing and delivery addresses via your account if you've created one.

Please note that we can't change the delivery address of an order once it's been dispatched.

If you've just placed your order, we'll be able to change the delivery address for a short time - BEFORE IT'S PROCESSED, so please contact us straight away.

If we're closed - please don't wait to call, reply to your order confirmation email with the details you'd like to change, so the warehouse can pick up the change before your order is processed.

We can't change the address of a parcel once it's been processed, dispatched, or is in transit.

You're currently on our EU store and will only see delivery options to these EU countries:

Our UK Store offers shipping options to the UK and displays prices in £ GBP.

Our US Store offers shipping options to the USA and displays prices in $ USD.

Our Rest of World Store delivers to the following countries:

On a desktop, click the flag on the top right of the screen to change to a different store. On a phone, the option is at the bottom of the main menu.

Please note that switching stores will remove the contents of your basket.